Pay Range: $11.68 – 14.39 per hour DOE

Benefits: Vacation and sick leave. 

Agency Summary: The Low Income Housing Institute (LIHI) was established in 1991, as a non-profit housing development and advocacy organization. LIHI develops housing opportunities for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.

The Urban Rest Stop, a LIHI, project, offers toilets, showers and laundry facilities to the homeless and low-income people. The Urban Rest Stop will contain five individual shower rooms, a laundry room and a men’s bathroom. The Urban Rest Stop will be open weekdays from 5:30 AM to 9:30 PM , and weekends from 8:00 AM to 5:00 PM . These extended hours, before and after work hours, are specifically designed to assist homeless persons who are working or need to get to a job interview.  

Position Summary: Responsible for greeting and assisting Urban Rest Stop patrons who use the bathroom, shower and laundry facilities. Monitor patrons, both inside and directly outside of the Urban Rest Stop facility. Provide requested personal hygiene and laundry supplies. Maintain a high standard of facility cleanliness and service, following agency standards. Restock and control supply inventory for staff and patron use. Update and maintain patron database daily. Assist with the submission of various Urban Rest Stop Activity Reports. Work effectively and cooperatively with the Team Leader and volunteers. 

Responsibilities:

Customer Service

1. Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times.
2. Schedule appointments for daily use of the showers and laundry facilities.
3. Monitor use of all agency facilities by patrons. Provides personal assistance when necessary.
4. Distribute personal care items as requested and when donations are available.
5. Distribute and monitor shower towel use and return, in accordance with agency procedures.
6. Monitor Rest Stop patrons and their behaviors throughout the facility.
7. Enforce Rest Stop Rules and Procedures to ensure the safety and security of patrons, staff and the facility.
8. Mediate conflicts and model appropriate problem solving strategies.
9. Implement Rest Stop Security Procedures when necessary. Document all such incidents in Daily Log and submit Incident Report to Program Coordinator.
10. Provide information and referral services to Urban Rest Stop patrons.
11. Contact other community agencies when specific patron assistance is required, i.e. Public Health, the Sobering Center, Seattle Police and Community Service Officers.

Administrative/Record Keeping

1. Maintain Daily Log of Urban Rest Stop activities.
2. Stock and sort consumable items and cleaning supplies, ensuring a continuous supply for Rest Stop staff use. Inventory to be secured and managed for best use of agency property and funds.
3. Stock and sort donated and purchased hygiene supplies, such as razors, diapers, foot care products, toothbrushes, toothpaste, combs, soap, shampoo and laundry detergent.
4. Collect demographic and facility use information on Rest Stop patrons daily. Update and maintain patron database daily.
5. Maintain a daily towel and supply use log.
6. Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual.

Cleaning

1. Clean the Urban Rest Stop in accordance with daily cleaning schedule and expectations. Maintain a high level of facility cleanliness at all times, including responding to spot and emergency cleaning tasks.
2. Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the Team Leader.

Supervisory

1. Schedule relief staff if regular staff cannot work
2. Supervise and coordinate Team members and volunteers efforts. Coordinate and share all work tasks.
3. Work directly with the Program Coordinator to ensure the Urban Rest Stop success.
4. Participate in staff meetings and in-service training events.
5. Other duties as requested by Program Coordinator.

1. Demonstrated verbal and written command of English.
2. Previous home health aide, nursing/psychiatric aide, orderly, chore service, social service assistant/aide or janitorial experience of two years in a commercial, private, health or social service agency setting.
3. Previous work experience in a comparable, social service environment, such as a Homeless shelter, Transitional Housing, multi-service center or other direct human services provision.
4. Demonstrated abilities and experience in successful conflict resolution.
5. Demonstrated abilities and experience in successful conflict resolution.
6. Ability to work with low – income, multi-cultural, homeless individuals and families.
7. Ability to work effectively with both staff and patrons who represent diverse cultural, economic, social, ethnic, and sexual orientations, with differing levels of physical and mental abilities.
8. Ability to lift up to 50 pounds.
9. Ability to perform hard, physical work
10. Ability to stand or walk during majority of work shift.
11. Ability to work in a busy, fast paced, stressful environment
12. Ability to perform as a Team member.
13. Functional knowledge of computers and keyboards.

Desired Qualifications

1. Bi-lingual skills.
2. High school diploma or GED

Upon Hire

1. Acquisition within 7 days of employment: Verification of TB Skin Test or Chest X- ray results. 
2. Acquisition within 90 days of employment: physical exam, home telephone, First Aid and CPR Cards. All items must be maintained on a current status. LIHI will provide First Aid/CPR classes if needed.
3. Renewal of TB Skin Test or Chest X–Ray in accordance with Urban Rest Stop guidelines.
4. Successful completion of both the Washington State Patrol and FBI Criminal History Background check. 

This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).

If interested in this position please send in a cover letter and resume. Application forms can be used as a substitute to a cover letter and resume, but are not required during the first step of the application process. Applications are available on the LIHI website at www.lihi.org/jobindex, or may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935. All application materials should be mailed, faxed, or dropped off in person to:

The Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue, Suite 200
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mail to hr@lihi.org

The Low Income Housing Institute is an equal opportunity employer. Qualified women and minorities are encouraged to apply.