JOB
DESCRIPTION
Area
Manager
POSTING
DATE: June 1st, 2011
CLOSING DATE: open until filled
REPORTS
TO: Director of Housing Management
HOURS: Exempt. Full time, 40 hours/week, includes some evenings and
weekends
PAY
RANGE: DOE
BENEFITS: Medical,
Dental, Life/Disability, Retirement, Vacation & Sick Leave
POSITION
TYPE: Administrative
Exempt
As
part of its mission, the Low Income Housing Institute (LIHI) owns
and operates permanent and transitional housing for low income
and/or homeless men, women, and families throughout the
LIHI’s
housing is maintained as affordable housing through a variety of
public and private funding including Low Income Housing Tax Credits,
HUD Section 8 subsidies,
The
person in this position will primarily work in the field reviewing
multiple properties operations, assisting staff with programs
implementation, financing compliance, property management software
use, property budget management and tenant problem solving.
The position includes supervision of site staff, making
staffing and policy decisions, and coordinating housing management
procedures, programs and activities aimed at developing positive
living communities that also have consistent policies and procedures
and are in full compliance with funding regulations.
Responsibilities:
Staff
support, training and supervision:
- Visit
and work on site at all properties supervised at least once per
week.
- Supervise,
train and support Program Coordinators and/or Resident Managers
to ensure they have the tools and methodology to be successful
in their work.
- Identify
training needs for housing management staff and help implement
training.
- Support
Housing Management staff in effectively maintaining established
policies and programs at LIHI properties.
- On
a daily basis assist site staff with troubleshooting tenant
issues, providing guidance and support. Provide on site coverage
of work for staff on leave.
- Complete
staff evaluations that address performance concerns and
recognize work well done, setting goals with clear performance
expectations.
Program
Management and Compliance Implementation:
- Develop,
implement and expand housing management policy and procedures
that promote consistency, compliance with Fair Housing
regulations, and meeting funding compliance requirements.
- Apply
a thorough understanding of HUD Section 8, tax credits and low
income housing subsidy requirements.
- Involve
resident services staff in planning and decision making at
properties served by these staff or that have transitional
housing programs.
- Review
sites paperwork and tenant files for proper procedure and
documentation.
- Develop
methods for evaluating effectiveness of policies, procedures and
programs including input from Housing Management staff.
-
Supervise and train housing management and maintenance staff in compliance procedures relating to the physical buildings, tenant qualifications, and record-keeping.
- Provide
regular reports to LIHI Management staff regarding programmatic
issues. Provide
feedback on improvements needed.
Conduct staff meetings and planning sessions.
- Develop
management plans for new projects.
- Attend
community meetings to maintain good communication with
properties neighbors.
Financial
Management:
- Apply
a working knowledge of AMSI property management software,
reviewing site staff work and review summary reports to assist
staff with checking the accuracy of their work, making
corrections as needed.
- Participate
in developing annual properties budgets and getting input from
site staff.
- Review
monthly financial statements for each property with each Program
Coordinator supervised, identifying expenditure and revenue
concerns and taking appropriate follow-up actions.
- Approve
expenditure requests according to LIHI policies and property
management and partnership agreements.
Property
Facilities Management:
- Conduct
sites' physical conditions reviews with Program Coordinators and
Resident
- Compile
information for annual capital budgets and replacement reserves
use.
- Monitor
implementation of preventative maintenance work at properties of
responsibility.
- Perform
other responsibilities as assigned.
-
Five years property operations experience with excellent performance and a strong working knowledge of landlord-tenant and Fair Housing laws.
-
Experience managing at least three low-income housing projects and a strong working knowledge of compliance with either Low-Income Housing Tax Credits financing or HUD Project Based Section 8 funding.
-
Commitment to resident self-management and social change through the empowerment of low-income people, and working with social services to assist tenants.
-
Excellent supervisory skills with a minimum two years supervisory experience of more than three property operations employee, including providing training and developing the skills of others.
-
Experience developing, implementing and monitoring policies and procedures, and project troubleshooting.
-
Must possess excellent written and oral communication skills. Demonstrated experience that shows a high degree of interpersonal skills working with staff, housing residents and the public.
-
Experience working in and coordinating groups.
-
Good mathematical aptitude and ability to understand financial statements.
-
Proficient in word processing and Excel spreadsheet programs. Previous experience with record keeping and reports preparation.
-
Ability to work independently with minimal supervision while performing multiple tasks.
The
Low Income Housing Institute
Attn: Human Resources
Re: Area Manager
2407 1st Avenue, Suite 200
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mail to hr@lihi.org
Closing date: Open until filled
The Low Income Housing Institute is an equal opportunity employer.
Qualified women and minorities are encouraged to apply.