Front Desk/Resident Assistant

DATE POSTED: January 24, 2012

REPORTS TO: Frye Project Manager

HOURS: 40 hours a week (fulltime) and 20 hours per week (day shift)

SALARY RANGE: $10.59-14.11 per hour, DOE.

BENEFITS: Vacation, Sick Leave, Medical, Vision, Dental, Life/Disability, and Retirement.

This positions is non-exempt.

The Low Income Housing Institute (LIHI) develops and manages housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing for all. LIHI provides over 1600 affordable housing units in the Puget Sound region. LIHI also provides services through our Supportive Services program and by partnering with area human service providers to further meet the needs of our residents.

This position is for a 234-unit building for homeless and low-income families and individuals, located in downtown Seattle. The Front Desk/Resident Assistant duties are primarily front desk, customer service and security duties for a building with 24/7 staff.

RESPONSIBILITIES:

• Staff front desk/lobby. Monitor building access. Enable access to residents or legitimate visitors. Deny access as needed.
• Operate all functions in the front desk/lobby area, including checking visitors in and out, answering telephones, and checking in/out of supplies.
• Sort and distribute mail, packages, business messages, etc.
• Interact positively with Frye tenants and visitors.
• Enforce house rules and guest policies.
• Respond to applicants and residents questions and concerns.
• Implement fire/emergency procedures as needed.
• Respond as needed to medical emergencies or other urgent situations. Initiate action as required, including contact with emergency response systems and management personnel.
• Work cooperatively with case managers, office and maintenance staff, and visiting providers; refer residents to case managers and other staff as appropriate.
• Monitor resident disputes, intervene to de-escalate and redirect residents when necessary.
• Word Processing/Data entry - submit work orders, track guest logs.
• Maintain shift log and other documentation related to resident activity in accordance with applicable agency policies and Federal HIPPAA confidentiality guidelines.
• Light janitorial as needed.
• Other duties and as assigned.

QUALIFICATIONS:

• College level course work in human services, social work or work experience in a related field.
• Experience working with homeless and low-income people.
• Experience working with special needs populations such as persons with physical or mental handicaps, and persons with substance abuse issues.
• Demonstrated ability to handle conflicts and disputes.
• Ability to write reports, take messages and answer phones.
• Excellent problem solving and conflict resolution skills.
• Excellent customer service and communication skills.
• Basic computer skills. Ability to enter and retrieve data.
• Experience with security in multi-family dwellings.

This is a unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU).

If interested in this position please send in a cover letter and resume. LIHI Application forms can be used as a substitute to a cover letter and resume, but are not required during the first step of the application process. Applications are available on the LIHI website at www.lihi.org,  may be obtained in person at the office, or will be mailed to you by phone request at (206) 443-9935 ext 0. All application materials should be mailed, faxed, or dropped off in person to:

The Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue, Suite 200
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mail to hr@lihi.org

CLOSING DATE: Open until filled

The Low Income Housing Institute is an equal opportunity employer. Qualified women and minorities are encouraged to apply.

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