Case Manager/Housing Assistant: Meadowdale Apartments, Lynnwood
POSTING DATE:
CLOSING DATE:
Open until
filled
REPORTS TO: Supportive Services Manager
PAY
HOURS:
Part-time, 19 hours/week
BENEFITS: Vacation and sick leave
POSITION TYPE:
Non-exempt position
The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice.
LIHI owns and operates apartment buildings for low-income families and individuals. Many of the complexes have community facilities including playgrounds, computer labs, and community rooms. This .5 FTE position is assigned to the Meadowdale Apartments in Lynnwood, WA.The Case Manager is responsible for establishing relationships with community referral agencies and their case managers and working at several LIHI properties to intervene in tenant crises, provide informal counseling to tenants as needed, provide information and referral assistance to tenants, and coordinate community-building activities.
The Housing Assistant is responsible for providing support to housing programs at various projects operated by the Low Income Housing Institute. She/he will carry out such duties as needed and directed by the Area Manager or other assigned supervisor including collecting rents and entering information into the property management software; working with applicants and residents to complete eligibility paperwork; coordinating with utility and repair vendors; and other duties.
RESPONSIBILITIES:
Information and Referral/Case Management:
- Build effective relationships with tenants.
- Become knowledgeable of information and referral resources. Provide information and referral to residents, including through distribution of written material.
- Maintain updated information tools for tenant use in accessing community resources. Provide information and referral to residents, including through distribution of written material.
- Formally and informally assess tenants as to current level of functioning and social service needs.
- Offer case management for selected residents, either referred by building management as at risk of eviction or self-identified.
- Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
- Coordinate with local agencies to provide services that meet the needs of LIHI residents.
- Work
collaboratively with building management and
COMMUNITY
BUILDING:
- Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for residents.
- Initiate and encourage resident involvement in community-building activities, such as community meals, holiday celebrations and support groups.
- Produce needed written materials, including community newsletters.
- Contribute to the development of a community that values cultural diversity.
ADMINISTRATIVE:
- Participate
in staff meetings and planning sessions.
- Report
regularly to
- Maintain records of activities and contacts with tenants/agencies and case management records.
- Complete other records and reports appropriate to the position as directed by the Supportive Services Manager.
-
Assist staff with administrative and program work related to the operating of
permanent and social service projects at LIHI. Includes troubleshooting applicant and resident concerns, as well as coordination of the housing application process.
-
Collect rents, enter information into property management software, and make daily deposits.
-
Answer questions, phone inquiries and screen calls for staff as needed.
-
Type, file, photocopy, process transmittals/mailings and other office duties.
- Coordinate with vendors to do repairs; forward maintenance request forms to LIHI maintenance department; track maintenance work and needs.
OTHER:
- Participate
in public policy advocacy efforts including recruiting residents
to attend public meetings and testify at hearings.
- Participate
in fundraising for the
- Perform
other related duties as required.
QUALIFICATIONS:
- Bachelor’s degree in Social Work or related field, from an accredited institution.
- At least two years experience working with homeless or low-income populations, including persons with mental health disabilities and substance abuse problems.
- Knowledge of local resources for homeless and low-income people.
- Ability to work well with community agencies and resources.
- Commitment to social change through the empowerment of low-income people.
- Excellent communication skills, both written and verbal.
- Current Washington State Counselor’s Registration, or equivalent State qualification.
- Computer experience.
This is a
unionized position, represented by Local 8 of the Office of
Professional Employees International Union (OPEIU).
If interested in this position please send in a cover letter and
resume. Application
forms can be used as a substitute for a cover letter and resume, but
are not required during the first step of the application process.
Applications are available on the LIHI website at www.lihi.org/jobIndex.html
may be obtained in person at the office, or will be mailed to you by
phone request at (206) 443-9935. All application
materials should be mailed, faxed, or dropped off in person to:
The
Low Income Housing Institute
Attn: Human Resources
2407 1st Avenue, Suite 200
Seattle, WA 98121
Fax: (206) 443-9851
Or e-mail to hr@lihi.org
The Low Income Housing Institute is an equal opportunity employer.
Qualified women and minorities are encouraged to apply.